The curious corner
What payment methods do you accept?
We accept credit cards (Visa, Mastercard), PayPal, and Apple Pay. All payments are secured via SSL.
Can I be notified when a product is available again?
Yes, you can sign up for the alert on the product page to receive an email as soon as it is back in stock.
Can I change or cancel my order?
Orders can only be modified before shipment. Please contact us promptly at info.quartierchic@gmail.com if necessary.
How do I track my order?
As soon as it ships, you will receive an email with a tracking number and a link to track your package. Check your spam folder if you don't receive it.
How do I maintain my decorative objects?
Each product comes with care instructions on its product sheet. For any specific questions, contact us at info.quartierchic@gmail.com.
Can I request a product customization?
Yes, some items can be personalized. Contact us at info.quartierchic@gmail.com to learn more.
What to do if a product arrives damaged?
Refuse delivery or report the problem with photos within 48 hours. Then contact us for an exchange or refund at info.quartierchic@gmail.com.
My package does not match my order, what should I do?
Contact us within 2 business days of receipt, specifying the problem and your order number at info.quartierchic@gmail.com.
Can I make a return?
You have 14 days after receipt to exercise your right of withdrawal. Products must be in new condition, with packaging and accessories. Contact us at info.quartierchic@gmail.com to receive return instructions. Return shipping costs are your responsibility.
What are the processing times for my order?
Orders are prepared and shipped within 1 to 2 business days for in-stock products. Delivery times depend on the carrier.